TikTok Reviews Analysis
| Month | Reviews | Avg Rating | % 1-Star | % 5-Star |
|---|---|---|---|---|
| 2025-09 | 6,809 | 3.80 | 22.6% | 62.3% |
| 2025-10 | 19,591 | 3.82 | 22.1% | 62.2% |
| 2025-11 | 14,581 | 3.74 | 23.1% | 59.8% |
| 2025-12 | 15,111 | 3.76 | 22.7% | 59.9% |
| 2026-01 | 17,788 | 3.35 | 33.3% | 50.4% |
| 2026-02 | 14,559 | 3.63 | 26.5% | 57.5% |
| 2026-03 | 10,171 | 3.72 | 23.8% | 59.3% |
I am so sick of TT getting stuck on a video and despite moving onto another video and closing the app the sound continues to play! I can close the app and lock my phone and the sound will continue to play. If I reopen the app new videos will be playing but the sound continues to play overlapped. Also, the "more" button in the comments is in a terrible location as well as the "find similar". Please...
Many users are facing a serious issue. Videos are getting 0 views and not going to the For You page after upload. Even with good content and followers, reach is completely blocked. This seems like an algorithm or system bug. Please fix this problem quickly for all creators
Everything has changed now, all the videos as well. Plus with the added ai thing that says it can be promptly turned off yet when you click into its settings the button doesnt activatly let you turn it off. Not to mention it asks for your location and the only option is to click "continue", if you dont want to give your location, you literally need to exit the app, swipe it away and click back int...
No one asked for an Ai; no one has the ability to turn it off. No one asked for it to give away my location; no way in app to turn it off. Luckly in my android settings I can do it there for the location but it keeps feeding me more and more accurate "local" feeds when the app 'glitches' me to the page. Give me my old tiktok app back or I'll just leave; done with it all at this point.
I'm thinking of getting rid of TikTok. 1) All my past reviews still stand. 2) When I like a comment, the video unpauses. 3) So many TikTok shop ads on my fyp. 4) Stop treating me like an idiot baby with this new automatic "ai summerization" on TikTok lives. I'm not stupid, you don't need to waste power to tell me a guy is singing with a guitar. That's irresponsible energy wastage. 5) Nobody likes ...
OK now you need to update this app.. It's glitchy, the fyp is broken, I can't chose my preferences, can't update my profile picture, my posts ain't going though, no music to work with and I can't clear my watch history.. Please update and fix this.. Being sold to oracle was a big mistake, ether go back to bite dance or youll be losing customer soon..
POURQUOI JE PEUX PLUS METTRE DE PHOTO EN COM. J'ai le logo pour la photo mais quand je choisis du coup ma photo il se met pas dans le commentaire c'est hyper frustrant.
TikTok isn't what it once was! The app keeps hanging, freezing, crashing! I always have to uninstall and reinstall just to get it to work. Then four of my videos were labelled illegible for recommendation. I reach out to support only to find out I'm dealing with a robot that doesn't even understand the issue! I tried appealing and I'm told it's too late to appeal. My videos have never violated the...
October 2025 saw 5,243 negative reviews (1–2 stars). The dominant complaint pattern centered on account bans and suspensions (16.5%), with users reporting permanent bans without clear reasons and an opaque appeals process. Technical issues ranked second (13.7%), including login failures and the app failing to open. Crashes, bugs, and performance degradation (11.4%) were widespread—audio continuing to play after closing the app was a particularly viral complaint (top review: 2,303 upvotes). Users also expressed growing frustration with UI changes from updates (9.4%) and broken sound / upload functionality (8.1%).
Permanent bans without explanation, "community guidelines" violations with no details, frozen accounts, failed appeals. Top phrases: "account banned", "community guidelines", "unfreeze account".
App won't open, login failures, screens stuck on loading, search returning irrelevant results. Many users forced to uninstall/reinstall repeatedly.
Audio bleeding after app close was the signature bug. Freezing during live streams, videos stuck/repeating, lag after recent updates. Phrases: "keeps crashing", "black screen", "keeps playing".
Disliked layout changes, removed features, scroll behavior regressions. Users wanted to revert to previous versions. Buttons relocated or removed entirely.
Failed uploads, audio desync, sound overlapping, filters/effects broken after update. Creators unable to post content for hours.
Shadowbanning complaints, FYP showing repetitive/irrelevant content, creators seeing 0 views. Algorithm perceived as punishing small creators.
Representative Complaints (Most Upvoted)
January 2026 produced 6,874 negative reviews—a 31% increase over October 2025. This spike coincided with TikTok’s ownership transition to US management. The most dramatic shifts were in FYP / algorithm complaints (7.6% → 14.3%, nearly doubling) as creators reported 0-view posts, and technical / login failures surging to 18.2%. Complaints about ads and monetization jumped 2 percentage points, with TikTok Shop ads dominating the frustration. Censorship and free speech concerns emerged as a new major theme, with 197 mentions of “censorship” and 30+ mentions of “free speech.” The word “internet connection” became the #1 bigram, suggesting widespread connectivity or server-side issues.
Login failures surged—“keeps saying try later” and “internet connection” errors even on stable WiFi. Users unable to log back into accounts, forced to delete & reinstall. Top phrase: "internet connection" (65 mentions).
Permanent bans shown before even logging in on fresh installs. Account deletion requests ignored. Top highly-upvoted review (4,717 votes) described instant ban on new download. Phrases: "terms service", "delete account".
App described as “slow and clunky” post-transition. Stories not posting, reposts not showing, profile features missing (STEM tab, shop tab). Crash frequency increased notably.
Biggest growth category (+6.7pp). Creators reporting 0-view posts despite good content and followers. FYP “broken for this long”—top review got 49,630 upvotes. Algorithm perceived as suppressing reach. Phrase: "fyp" appeared 236 times in negative reviews alone.
Comment section forced to light mode in dark mode app. Layout regressions, features vanishing after updates. Unwanted AI summarization on lives. Users requesting rollback. "uninstalled reinstalled" (28 mentions).
Emerged as new major concern. “Censorship” (197 mentions), “free speech” / “freedom speech” rhetoric spiked. Users linked content suppression to new US ownership. Privacy policy and terms-of-service changes cited.
TikTok Shop ads dominating FYP. “Every other thing is an ad, or an undisclosed ad.” Users feeling the platform became commercialized. Ad count increased noticeably versus prior months.
Music library restricted (“no music to work with”), upload failures persisted, profile picture updates broken, editing tools degraded.
Representative Complaints (Most Upvoted)
Negative review volume grew 31% from October to January. The table below shows how complaint categories shifted, with the biggest escalations in algorithm/FYP issues, login/technical failures, and update dissatisfaction.
| Complaint Theme | Oct 2025 | Jan 2026 | Change |
|---|---|---|---|
| Content / Algorithm / FYP | 7.6% | 14.3% | +6.7pp |
| Search / Login / Technical | 13.7% | 18.2% | +4.5pp |
| Update / UI Changes | 9.4% | 13.4% | +4.0pp |
| Crashing / Bugs / Glitches | 11.4% | 14.8% | +3.4pp |
| Privacy / Safety / Censorship | 5.6% | 8.3% | +2.6pp |
| Ads / Monetization | 4.5% | 6.5% | +2.0pp |
| Ban / Suspension / Account | 16.5% | 16.7% | +0.1pp |
| Sound / Camera / Upload | 8.1% | 7.9% | −0.3pp |
| Notifications / Messages | 5.9% | 5.7% | −0.2pp |